1. About this notice
This Privacy Policy explains how ELECTRA NEXUS SDN. BHD. (202601006356 (1668454-P)) handles personal information on electranexus.work when customers browse, enquire about, or purchase telephone accessories, electronic spare parts, and related products.
2. Customer and device-order details
For checkout and support, we may receive your name, email address, delivery address, billing details, order record, payment confirmation, and any device model or accessory compatibility details you choose to provide.
3. Why the information is needed
Electronic accessory orders often require model checks, connector confirmation, spare-part matching, or defect review. We use the information to confirm orders, arrange delivery, respond to support requests, check compatibility questions, and review return or exchange claims.
4. Service providers
Necessary order information may be given to couriers, payment processors, website hosting/support providers, or legal authorities where required. We do not sell customer information.
5. Website logs and cookies
Our website may use cookies and technical logs to keep carts working, maintain account sessions, monitor website reliability, and reduce misuse. These tools may record browser, device, IP address, and activity information.
6. Protection and contact
We apply reasonable safeguards to customer data. For access, correction, or privacy questions, contact electra-nexus@outlook.com or write to 23-1-1, JALAN MEDAN PUTRA 4 KUALA LUMPUR WP KUALA LUMPUR.